Retail & Customer Service


We’re looking for originals to bring their energy, spirit, and spice to work – every single day. At KFC, we want you to be yourself, your whole self.

Come to join our family and begin your career!

In Australia, KFC serves over 2 million customers every week, making it one of the largest restaurant systems in the country. The first restaurant opened in Australia in 1968 in Guildford, NSW and employed just 25 people. Since then, our business has grown to include more than 60 franchisees, 750 restaurants and over 35,000 employees. KFC’s Restaurant Support Centre works extensively across our network to create an engaged workforce and to consult and provide guidance on operational matters to our franchisees.

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650 Restaurants
35,000 Employees

Our People

As one of Australia’s largest employers, we recognise that it’s not enough to just provide employees with the practical skills needed to work at our restaurants. Our development and training initiatives teach the importance of responsibility and strong work ethic; having a positive attitude; teamwork; communication and working under pressure – skills that will serve employees well in their future. KFC is extremely proud to deliver high-quality and nationally recognised training to employees across Australia.

People Promise

At KFC, our people are our number one priority. From our Team Members and Restaurant Managers to the people in our corporate Restaurant Support Centre, we believe in giving our people an opportunity to: be your best self, make a difference, and have fun!

We want you to be Original!

We pride ourselves on being original. We even named our recipe after it. What does it mean for someone to be original? The answer to the question is simple. Be you. Everyone at KFC is different. Unique. It’s what makes us special. Our people, The Originals. And we welcome you to join us. To bring it. Bring your individuality to the table. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Bring it. Every piece of you. Even the parts you don’t like. Because we value our people no matter what. We’ll feed your potential, and we’ll support you; to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary.

Traineeships with KFC

KFC is extremely proud to deliver high quality and nationally recognised training to Team Members across Australia.

KFC Traineeships offer structured training and assessment within the workplace and are required to meet the Training Package requirements leading to a nationally recognised qualification. Employees who are able to work full-time or part-time will be eligible to apply. Traineeships take from 11 months up to 2 years and combine work experience with on-the-job training.

KFC also offer School-Based Traineeships where they my get credit towards the students High School Certificate (HSC). These are available to students from Year 10.

A Traineeship may be your employees’ ticket to career progression within KFC! Our list of Above Store Leaders who have completed a Retail qualification with KFC is extensive and some have gone on further to the Graduate Leadership Program, Global Emerging Leaders Program.

Hungry to learn more? Check out our Traineeship flyer here!


KFC Graduate Program


The Graduate Leadership Program seeks talented Restaurant General Managers who are interested in growing with KFC and provides customised learning opportunities to develop them into future Operations leaders within our business.

Selected Grad’s complete up to four rotations lasting approximately 12 months each. These may be in any one of our critical business areas such as:

  • People & Culture
  • Supply Chain
  • Information Technology
  • Marketing
  • Operations
  • Development
  • Finance.

Each rotation will depend on which department is able to provide you with the best learning opportunities that stretch your skill set. They will also have access to customized leadership skills training and coaching through a partnership with Integrated Development Australia. These programs allow them to grow and to be their best self by developing in many areas especially the areas of critical thinking, innovation, project management, presentation skills and self-awareness.

The program is open to Restaurant Manager who possess a complete or near-complete degree (degree completed within 12 months of part-time study), and demonstrated experience as a KFC Restaurant General Manager (preferably 12 months experience). In addition to being someone who has a proven record as a strong operations leader and people grower, demonstrate proven commitment toward self-development and career growth, display initiative and intellectual curiosity, and have a strong relationship building and partnership skills.

Parents & Career Advisors

Initiative. Teamwork. Leadership. Confidence. Responsibility.

Young people working at KFC learn valuable life skills that help them prepare for their future career – whether it’s within our company or somewhere else. Through structured online and on-the-job training, our team members grow diverse skill-sets and accomplish great things.

As a Registered Training Organisation, our team members have the opportunity to participate in nationally recognised traineeships and gain formal qualifications. For university students, we also offer a graduate program that involves rotating through key roles in our corporate head office.

FAQs for parents

Click here for common questions we receive from parents about working hours, entitlements and what their child should bring on their first day.


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